Refund policy

The policy below applies to orders shipped outside the European Union. Customers in the EU, please see "EU Customers: Right of Withdrawal" below.

All Sales Final (No Returns)

At this time, we do not accept returns or exchanges for any products sold on our store. Please review product details carefully before purchasing.

Refund Eligibility — Customs Destruction

A refund may be issued only if your order is destroyed by customs and you can provide proof.

To qualify, you must send:

  • An official customs notice/letter stating the package was destroyed (or formally confiscated and not releasable), and

  • Your order number, and

  • Any tracking updates showing the customs outcome

If customs provides an option to pay fees/duties/taxes to release the package and you decline, this does not qualify as customs destruction.

Shipping Delays and Holds

Delays, inspections, or temporary customs holds are not eligible for refunds. International shipping can take time and may be affected by customs processing.

Incorrect Address / Failed Delivery

If an order is returned or cannot be delivered due to an incorrect or incomplete address provided at checkout, it is not eligible for a refund. Additional reshipping costs may apply if reshipment is possible.

EU Customers: Right of Withdrawal

If your order ships to a country in the European Union, these terms apply instead of the "All Sales Final" policy above.

  • You can cancel your order any time before it ships.
  • You can withdraw from your purchase within 14 days of delivery, without giving a reason.
  • You pay the cost of return shipping.
  • A 15% restocking fee applies to returned items.
  • Custom-made items, perishable goods, and hygiene products that have been opened can't be returned.

To cancel or withdraw, use the Withdrawal link in our store footer.